Student IT Support Specialist — Hybrid

City and County of Denver; Denver (CO); Hybrid; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical, vision & dental benefits

RTD pass

Tuition reimbursement

Life & supplemental insurance

Retirement plans & LTD

Job summary

Metropolitan State University of Denver is seeking a Service Desk Specialist to provide frontline IT support for students, faculty, and staff. You will handle tickets via the IT Service Management system, assist with Microsoft 365, Canvas, and endpoint tools, and mentor student staff.

This is a full-time, hybrid role with on-site presence three days per week. The candidate will troubleshoot Windows and macOS, educate users on new services, and collaborate across IT Services to improve processes.

Qualifications

• Experience delivering customer service in an IT environment.
• Experience using an ITSM platform (TeamDynamix, ServiceNow, Jira Service Management, Freshservice, or similar).
• Proficiency with Microsoft 365 apps and collaboration tools.

Responsibilities

• Provide frontline technical support via phone, chat, and on-site visits.
• Troubleshoot classroom tech, AV equipment, and user accounts/services.
• Resolve tickets with clear communication and adhere to SLAs.
• Assist with endpoint deployment and management (SCCM, Intune, JAMF).
• Mentor student employees and contribute to knowledge base.

Skills

Customer service

IT support

Communication

Education

Bachelor’s degree

Tools

ITSM platforms (TeamDynamix/ServiceNow/Jira)

Microsoft 365

Windows/macOS troubleshooting

Job description

Metropolitan State University of Denver is seeking a Service Desk Specialist to provide frontline IT support for students, faculty, and staff. You will handle tickets via the IT Service Management system, assist with Microsoft 365, Canvas, and endpoint tools, and mentor student staff.

This is a full-time, hybrid role with on-site presence three days per week. The candidate will troubleshoot Windows and macOS, educate users on new services, and collaborate across IT Services to improve processes.