Hybrid IT Technician - End-User Support

DLA Piper LLP (US); Austin (TX); Hybrid; USD 51,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Additional benefits

Job summary

DLA Piper LLP (US) in Austin seeks a desk-side IT support professional responsible for hardware and software assistance to end users. The role includes installing software, imaging devices, and providing both onsite and remote support.

You will coordinate with vendors, configure mobile devices, manage equipment inventory, and assist with onboarding and offboarding. The position offers hybrid work and opportunities to grow with a global law firm.

Qualifications

• Experience with Windows OS, Office applications, and hardware/software setup.
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Responsibilities

• Install standard software on firm computers.
• Provide onsite and remote technology support to employees and clients.
• Install, image and set up desktops, laptops, and printers.
• Coordinate with vendors for repairs and support.
• Set up and support firm and personally owned mobile devices.
• Maintain inventory of hardware and monitor equipment.
• Assist with onboarding/offboarding and training on hardware/software.
• Provide after-hours support during on-call rotations.

Skills

MS Windows

Office suite

Device configuration

Troubleshooting

OS configuration

Network printing

Hardware and software installation

Education

High School diploma or GED

CompTIA A+ or Network+ preferred

Job description

DLA Piper LLP (US) in Austin seeks a desk-side IT support professional responsible for hardware and software assistance to end users. The role includes installing software, imaging devices, and providing both onsite and remote support.

You will coordinate with vendors, configure mobile devices, manage equipment inventory, and assist with onboarding and offboarding. The position offers hybrid work and opportunities to grow with a global law firm.