Hybrid IT Systems Support Specialist

Battelle; West Jefferson (OH); Hybrid; USD 55,000 - 78,000; Full time

Benefits offered by this job

Compressed work schedule

Hybrid work model

Paid time off

401(k) retirement plan

Tuition assistance

Medical, dental, and vision coverage

Wellness incentives

Job summary

Battelle, based at the West Jefferson, Ohio campus with operations also at our Columbus, Ohio headquarters, is seeking a System Support Specialist II to manage system administration for business systems and mentor tier one and junior tier two staff.

You will develop documentation, improve support processes, and analyze root causes to prevent recurring issues while delivering exceptional customer support and ensuring reliable IT operations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field; Four years of IT support/administration experience; Relevant certifications (CompTIA A+, Network+) preferred.

Responsibilities

• Respond to user inquiries and provide technical support via phone, Teams, email, or in-person.
• Diagnose and resolve hardware, software, and network issues (PCs, mobile devices, VPN).
• Assist with setup and deployment of new enterprise systems.
• Provide advanced tier two support for hardware, software, and network issues.
• Develop and maintain technical documentation and SOPs.
• Provide training for tier one and junior tier two staff.
• Generate metrics to identify incident trends and opportunities for improvement.

Skills

Communication

Leadership

Interpersonal skills

Analytical thinking

Problem solving

Education

CompTIA A+

Network+

Bachelor’s degree in Information Technology/Computer Science

Tools

None

Job description

Battelle, based at the West Jefferson, Ohio campus with operations also at our Columbus, Ohio headquarters, is seeking a System Support Specialist II to manage system administration for business systems and mentor tier one and junior tier two staff.

You will develop documentation, improve support processes, and analyze root causes to prevent recurring issues while delivering exceptional customer support and ensuring reliable IT operations.