Hybrid IT Systems Analyst: Network & Server Support

FusionTek; Delaware; Hybrid; USD 41,328 - 48,216; Full time

Benefits offered by this job

Competitive hourly salary

Quarterly KPI bonus eligibility

Medical, Dental, Vision

401(k) with 4% match

PTO and holidays

Education reimbursement for certs

Cell phone stipend

Team events

Job summary

FusionTek is seeking a Systems Analyst to bridge IT infrastructure management and end-user needs across hybrid environments in the greater Seattle area, Washington, DC, and Tampa, FL. You will handle escalated tickets, assist with server admin, networking, and security tasks, and mentor Level One technicians while maintaining documentation and client-facing communication.

The role emphasizes strong Windows/macOS and server/network skills, with certifications such as CompTIA A+/Network+

Qualifications

• Requires CompTIA A+ and/or Network+ (or willingness to obtain after employment).
• MD-102 preferred.
• Strong knowledge of Windows 10/11 and macOS.
• Strong knowledge of Windows Server 2016/2019/2022.
• Experience with SonicWall firewalls and Datto networking gear.
• Familiarity with on-prem SharePoint administration and MS 365 suite with Intune.
• Experience with Azure and/or AWS is a plus.
• Experience with Datto BCDR or SaaS Backup is a plus.

Responsibilities

• Handle escalated support tickets, including break/fix, installations, and user settings.
• Contribute to server administration, networking, and security tasks (Hyper-V, firewalls, switches, access points).
• Provide onsite support for networking and server deployments and mentor Level One technicians.
• Document tickets using the ticketing system and maintain current information.
• Maintain and update the documentation platform with procedures and client details.
• Collaborate with the tech team to deliver remote and onsite client service.

Skills

Technical communication

Independent worker

Time management

Organizational skills

Physical workload handling

Education

CompTIA A+ certification

CompTIA Network+ certification

MD-102 (preferred)

Tools

SonicWall

Datto Networking

Datto BCDR

SharePoint on-prem

Microsoft 365 + Intune

Azure/AWS

Hyper-V

Job description

FusionTek is seeking a Systems Analyst to bridge IT infrastructure management and end-user needs across hybrid environments in the greater Seattle area, Washington, DC, and Tampa, FL. You will handle escalated tickets, assist with server admin, networking, and security tasks, and mentor Level One technicians while maintaining documentation and client-facing communication.

The role emphasizes strong Windows/macOS and server/network skills, with certifications such as CompTIA A+/Network+