Technical Support Engineer II - Hybrid

FusionTek; Federal Way (WA); On-site; USD 41,328 - 48,216; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus eligibility

Comprehensive medical coverage

401(k) plan with company matching

Generous time off

Educational reimbursement

Monthly cell phone stipend

Fun team culture events

Job summary

A Managed Service Provider is seeking a Systems Analyst in Federal Way, Washington. Candidates should be knowledgeable in desktop operating systems and server management, and possess excellent communication skills. The role involves handling escalated tickets, server administration, and collaborating with a team. Benefits include a competitive salary ranging from $30 to $35 per hour, a quarterly bonus, comprehensive medical coverage, and generous PTO. Candidates are required to spend a minimum of two days a week on-site.

Qualifications

• Must possess A+ and/or Network+ Certifications, with ability to obtain after employment.
• Solid understanding of server operating systems and networking.
• Exceptional written and oral communication skills are required.

Responsibilities

• Handle escalated tickets, including break/fix issues and application installation.
• Assist in server administration, networking, and security.
• Utilize ticketing system to document and monitor requests.

Skills

Strong knowledge of Windows 10/11

Strong knowledge of Windows Server 2016/2019/2022

Knowledge of Sonic firewalls

Knowledge of Datto networking

Familiarity with Microsoft 365 Office Suite

Knowledge of Azure and/or AWS

Exceptional written and oral communication skills

Education

A+ and/or Network+ Certifications

MD-102 preferred

Tools

Datto BCDR and/or SaaS Backup

Autotask PSA

Job description

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.

As we continue to expand our services, we are eager to find a Systems Analyst who embodies our core values:

• Teamwork: We achieve our goals collaboratively.
• Growth Mindset: We are focused on continuous improvement for our team members and our clients.
• Integrity: We operate with transparency and prioritize the needs of our clients.
• Ownership: We take responsibility for our work and ensure commitments are fulfilled.

As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role. This role necessitates that candidates spend a minimum of two days each week in either our Federal Way or Issaquah office, depending on their location.

Your duties include the following tasks:

• You’ll primarily be focused on escalated tickets including break/fix issues, application installation and configuration, and user-level settings. You will also play a role in server administration, networking, and security aspects. This includes tasks such as setting up new Hyper‑V hosts, troubleshooting and deploying Sonic firewalls, and managing Datto networking switches and access points, along with a variety of other innovative technologies that we are implementing regularly.
• Occasionally sent onsite for networking and server deployments to offer guidance and mentorship to a Level One technician.
• Utilize our ticketing system to document, monitor, and elevate tickets, while also maintaining our documentation platform to ensure everything remains current throughout the process.
• Collaborate with a talented team to provide exceptional service to our clients, whether remotely or on‑site.

Education

• A+ and/or Network+ Certifications are required (If you do not have, will need to obtain after employment)
• MD-102 preferred

Technical Skills

• Strong knowledge of Windows 10/11 and MacOS
• Strong knowledge of Windows Server 2016, 2019, and 2022
• Knowledge of Sonic firewalls, Datto networking and networking concepts
• Familiarity with Microsoft 365 Office Suite and Office 365 cloud services
• Knowledge of Azure and/or AWS
• Datto BCDR and/or SaaS Backup
• Experience with Autotask PSA is a plus

Other Skills & Abilities

• Exceptional written and oral communication skills required
• Able to work independently and part of a team
• Ability to Manage Time Effectively
• Capability to lift and transport equipment weighing up to 50 pounds
• Reliable Transportation

At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:

• 💰 Competitive salary: $30 - $35/hour
• 🎯 Quarterly bonus eligibility to reward performance
• 🏥 Comprehensive coverage: Medical premium contributions vary by plan: Up to 90% company-paid coverage for select plans and fixed employer contribution for all other plans
• 📈 401(k) plan with 4% company matching and immediate vesting
• 🎉 Generous time off: 8 paid holidays + 17 PTO days in your first year
• 📚 Educational reimbursement for certification tests and access to company-supplied training resources
• 📱 Monthly cell phone stipend to support your connectivity needs
• 🤝 Team culture: Fun events and opportunities to connect with colleagues