Hybrid IT Systems Analyst — MSP Tech Support Pro

Vitality Living; Brentwood (TN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Vital IT Network Systems (VINS) is seeking a Systems Analyst to provide advanced technical support, troubleshoot complex issues, and communicate effectively with clients. This role offers a hybrid work arrangement and opportunities to grow within a fast-paced MSP environment.

The ideal candidate will have a Bachelor's degree in CS/IT or a related field, relevant certifications, and hands-on experience with Windows, Linux, networking, and virtualization technologies.

Qualifications

• Bachelor's degree preferred in CS/IT or related field.
• Certifications: CompTIA A+, Network+, or MCP.
• Experience in a technical support role, preferably with an MSP.
• Strong knowledge of Windows and Linux, hardware, networking and virtualization.
• Excellent troubleshooting, communication and customer service skills.
• On-call rotation after hours (nights/weekends) required.
• Reliable transportation and insurable driving record.

Responsibilities

• Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations and system integration.
• Troubleshoot and diagnose escalated IT issues, identifying root causes and implementing solutions.
• Communicate clearly with clients and provide regular updates on issue resolution progress.
• Keep comprehensive records of issues, resolutions, and configurations for future troubleshooting.
• Assist in maintenance and monitoring of client systems to ensure smooth operation and proactive problem detection.
• Collaborate with team members to escalate and delegate tasks as needed.
• Stay up-to-date on industry best practices and emerging technologies to provide recommendations.
• Provide onsite local client support as needed.
• Perform other related duties as assigned.

Skills

Troubleshooting

Communication

Customer service

Education

Bachelor's degree in Computer Science/Information Technology or related field

Tools

Windows OS

Linux OS

Networking

Virtualization

Job description

Vital IT Network Systems (VINS) is seeking a Systems Analyst to provide advanced technical support, troubleshoot complex issues, and communicate effectively with clients. This role offers a hybrid work arrangement and opportunities to grow within a fast-paced MSP environment.

The ideal candidate will have a Bachelor's degree in CS/IT or a related field, relevant certifications, and hands-on experience with Windows, Linux, networking, and virtualization technologies.