Hybrid IT Support Specialist II: Tier-2 & Operations

Luzerne County; Wilkes-Barre (Luzerne County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Luzerne County is seeking an IT Support Specialist II, a Tier-2 hybrid role bridging helpdesk and senior IT Operations for the District Attorney's Office. The position supports onsite and remote environments across DA offices, delivering advanced technical support and managing backend infrastructure.

The ideal candidate has 3–5 years IT support experience, a Bachelor's degree in IT/CS, and strong skills in Windows, AD/Entra ID, Azure, VMware/Hyper-V, and PowerShell scripting.

Qualifications

• 3–5 years IT support experience.
• Bachelor's degree in IT, Computer Science, or equivalent.
• Experience in enterprise IT environments preferred.

Responsibilities

• Tier-2 support: diagnose/resolve complex hardware, software, and network issues from staff via phone, email, or in-person using root-cause analysis.
• Systems & Network Administration: install, configure, patch endpoints, laptops, servers; assist with monitoring, backups, DR.
• Identity & Access Management: Administer Active Directory and Entra ID; manage user lifecycles, permissions, resets.
• Security & Compliance: implement security updates, monitor vulnerabilities, enforce cybersecurity with central team.
• Documentation & Querying: manage requests in ticketing systems; maintain SOPs and knowledge base; run ad-hoc queries.
• Training & Collaboration: educate end-users on tech adoption and security; partner with vendors and County IT teams.
• Flexibility & Travel: travel to multiple DA offices; after-hours maintenance.
• Perform other duties and/or specialized projects as assigned.

Skills

Windows 11

Windows Server

Microsoft 365

Active Directory

Entra ID

Azure

PowerShell scripting

VMware

Hyper-V

Root-cause analysis

Education

Bachelor's degree in IT or Computer Science

Tools

VMware

Hyper-V

PowerShell

Job description

Luzerne County is seeking an IT Support Specialist II, a Tier-2 hybrid role bridging helpdesk and senior IT Operations for the District Attorney's Office. The position supports onsite and remote environments across DA offices, delivering advanced technical support and managing backend infrastructure.

The ideal candidate has 3–5 years IT support experience, a Bachelor's degree in IT/CS, and strong skills in Windows, AD/Entra ID, Azure, VMware/Hyper-V, and PowerShell scripting.