Hybrid IT Support Specialist - Helpdesk & Onboarding

Braven; Chicago (IL); Hybrid; USD 47,000 - 59,000; Full time

Benefits offered by this job

Unlimited vacation time

401K matching up to 5%

Health insurance coverage 85%

Parental leave - 12 weeks

Sabbatical after 4 years

Job summary

Braven is hiring an IT Support Specialist who will keep our day-to-day IT support queue running smoothly. You’ll be the first point of contact for staff with hardware, software, or account issues, triaging and resolving tickets so the rest of the organization can focus on Fellows support.

This role reports to the Head of Workplace Technology & Operations, with responsibilities including helpdesk ticket management (Jira Service Management), onboarding/offboarding IT access, end-user training,

Qualifications

• Associate's Degree or equivalent experience in IT or related field.
• 1-2 years of IT support/helpdesk experience.
• Strong knowledge of macOS and Google Workspace basics.
• Familiarity with identity tools such as Okta.

Responsibilities

• Serve as first point of contact for IT support requests and triage tickets.
• Set up and deploy hardware for new hires and existing staff.
• Support onboarding and offboarding from an IT access perspective.
• Provide end-user training and create simple how-to guides.
• Track and maintain IT hardware inventory and access tools.

Skills

macOS knowledge

Google Workspace

Excellent communication skills

Onboarding/offboarding experience

Education

Associate's Degree in IT or related field

Tools

Jira Service Management

Okta

MDM tool

Job description

Braven is hiring an IT Support Specialist who will keep our day-to-day IT support queue running smoothly. You’ll be the first point of contact for staff with hardware, software, or account issues, triaging and resolving tickets so the rest of the organization can focus on Fellows support.

This role reports to the Head of Workplace Technology & Operations, with responsibilities including helpdesk ticket management (Jira Service Management), onboarding/offboarding IT access, end-user training,