Hybrid IT Support & NOC Analyst

Corserva

Trumbull (CT)

Hybrid

USD 60,000 - 78,000

Full time

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Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Corserva in the United States is seeking an IT Support & Network Operations Analyst to join our team. This hybrid role blends service desk duties with NOC responsibilities to support both internal stakeholders and external clients.

You will diagnose incidents, deploy standardized images, monitor networks, and collaborate across teams. The position requires solid IT fundamentals, clear communication, and a willingness to work a rotating on-call schedule.

Qualifications

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
1-3 years of experience in IT support, network operations, or a related role.

Responsibilities

Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network issues promptly and effectively.
Provide exceptional customer service, ensuring client satisfaction and timely issue resolution.
Document all support interactions, solutions, and follow-up actions in the ticketing system.
Monitor network systems, servers, and applications for performance and availability using NOC monitoring tools.
Respond to alerts and incidents, performing initial diagnostics and troubleshooting to resolve issues promptly.
Escalate complex problems to appropriate technical teams, ensuring timely resolution.
Document incidents, actions taken, and resolutions in the ticketing system.
Create and maintain standardized system images for deployment across client and internal systems.
Utilize imaging tools to deploy operating systems, applications, and configurations to new or reimaged devices.
Ensure all images are up-to-date with the latest security patches and software updates.
Document imaging procedures and configurations for consistency and compliance.
Perform routine maintenance tasks, such as patch management and system updates.
Assist in the implementation of network changes and upgrades.
Support disaster recovery and backup procedures.
Serve as the first point of contact for system and network-related issues, providing clear and effective communication to clients and internal teams.
Collaborate with cross-functional teams to ensure seamless network operations.
Participate in regular meetings to discuss network performance and improvement strategies.
Identify trends and recurring issues, recommending improvements to processes and systems.
Stay current with emerging technologies and best practices.
Contribute to the development and maintenance of NOC documentation and procedures.