Hybrid IT Support Coordinator — First-Line Tech Help
Oxford Corp
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Benefits offered by this job
Job summary
Oxford Corp in Chandler, AZ is seeking an IT Support Coordinator to act as the first point of contact for technology support across our employees and consultants. The role manages the Salesforce Service Cloud queue, coordinates laptop requests, and administers user accounts in Entra ID and Okta.
It requires excellent communication and strong problem-solving skills. You will provide Tier 1 support for laptops, desktops, peripherals, and Microsoft 365, with a hybrid schedule and responsive
Qualifications
- Three to five years of IT support or help desk experience.
- Experience administering user accounts in Microsoft Entra ID and Okta.
- Knowledge of Windows 11, macOS, and Microsoft 365 administration.
- Experience with Salesforce Service Cloud or similar ITSM platform.
- Strong communication and documentation skills.
Responsibilities
- Serve as first point of contact for support requests via phone, email, chat, and in-person.
- Log and track cases in Salesforce Service Cloud and meet SLA targets.
- Coordinate laptop requests, imaging, shipping, and asset tracking.
- Manage user account lifecycles in Entra ID and Okta.
- Escalate issues and document resolutions for knowledge base.
Skills
Education
Tools
Job description
Oxford Corp in Chandler, AZ is seeking an IT Support Coordinator to act as the first point of contact for technology support across our employees and consultants. The role manages the Salesforce Service Cloud queue, coordinates laptop requests, and administers user accounts in Entra ID and Okta.
It requires excellent communication and strong problem-solving skills. You will provide Tier 1 support for laptops, desktops, peripherals, and Microsoft 365, with a hybrid schedule and responsive
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