Hybrid IT Service Desk Specialist — Student Support

City and County of Denver; Denver, Northern (CO, KY); Hybrid; USD 53,000 - 57,000; Full time

Job summary

MSU Denver seeks Service Desk Specialists to provide frontline IT support for students, faculty, and staff. This hybrid role requires on-site presence three days per week and offers a collaborative environment across IT Services.

You will troubleshoot Windows and macOS, manage tickets in the ITSM system, and help users navigate Microsoft 365 and Canvas. Ideal candidates bring customer-service experience, clear communication, and a willingness to mentor student employees.

Qualifications

• Experience providing IT support in an education or corporate environment.
• Familiarity with ITSM platforms such as TeamDynamix, ServiceNow, or Jira Service Management.
• Strong written and verbal communication skills.

Responsibilities

• Provide frontline technical support via phone, chat, and in-person.
• Manage a caseload of support tickets and document resolutions.
• Support and troubleshoot Windows and macOS and Microsoft 365.
• Mentor student employees and assist with onboarding.

Skills

Customer service

IT support

Communication skills

Ticketing

Education

Bachelor’s degree or equivalent certifications

Tools

TeamDynamix

ServiceNow

Jira Service Management

Microsoft 365

Job description

MSU Denver seeks Service Desk Specialists to provide frontline IT support for students, faculty, and staff. This hybrid role requires on-site presence three days per week and offers a collaborative environment across IT Services.

You will troubleshoot Windows and macOS, manage tickets in the ITSM system, and help users navigate Microsoft 365 and Canvas. Ideal candidates bring customer-service experience, clear communication, and a willingness to mentor student employees.