Hybrid Help Desk Specialist: IT Support for Students

Columbia Southern University; Orange Beach (AL); Hybrid; GBP 31,000 - 40,000; Full time

Job summary

Columbia Southern University is seeking a Help Desk Specialist to provide technical assistance to staff, faculty, students, and prospects from its Orange Beach, AL campus in a hybrid environment.

The role requires troubleshooting hardware and software, managing tickets, and communicating solutions clearly to users across multiple platforms, including Blackboard. A+ or Network+ credentials are a plus, with strong customer service expectations and after-hours on-call rotations.

Qualifications

• High school diploma or GED required; two years of technical support experience preferred.
• A+ or Network+ certifications a plus but not required.
• Proficient knowledge of PC/Mac repair, operating systems, basic networking, and troubleshooting.

Responsibilities

• Provides technical support for staff, faculty, students, and prospects via phone, email or chat.
• Troubleshoots application and software problems by identifying hardware, software, user access, or course issues.
• Documents support requests and uses ticket system for departmental reporting.

Skills

Problem Solving

Reading Comprehension

Research

Interpersonal Skills

Time Management

Education

High School Diploma or GED

A+ Certification

Network+ Certification

Tools

Microsoft Word

Microsoft Excel

Outlook

Blackboard

Database software

Job description

Columbia Southern University is seeking a Help Desk Specialist to provide technical assistance to staff, faculty, students, and prospects from its Orange Beach, AL campus in a hybrid environment.

The role requires troubleshooting hardware and software, managing tickets, and communicating solutions clearly to users across multiple platforms, including Blackboard. A+ or Network+ credentials are a plus, with strong customer service expectations and after-hours on-call rotations.