Hybrid IT Service Desk Analyst Evening Shift

Cook County Health; Illinois; Hybride; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Coverage

Pension Plan

Paid Holidays, Vacation, and Sick Time

Résumé du poste

The Service Desk Analyst I is assigned to the Information Technology department supporting Cook County Health (CCH). The Service Desk Analyst I handles incoming service operations requests for end users, either via email, text, self-service web based applications, over the phone, or face-to-face.

Using service desk ticketing systems, they input detailed notes of end user requests, determine steps they can take to resolve issues, and manage the flow of incoming requests.

Qualifications

• Requires 1 year of experience in IT Help Desk or Desktop support in healthcare OR completion of a CCH Internship.
• Experience in an enterprise environment with Microsoft Operating Systems and Office Suite.
• Must have excellent technical and computer skills with experience supporting local and remote users.
• High School Diploma or GED required; proof at interview.

Responsabilités

• Answer service requests via multiple channels and document in the ticketing system.
• Follow Service Management processes and document all actions taken to resolution.
• Improve user satisfaction through professional service and timely responses.
• Troubleshoot problems, provide remote support, and escalate as needed.
• Maintain security and keep data center devices and procedures compliant.

Connaissances

Customer service

Troubleshooting

Remote support

Windows OS

Office Suite

Communication skills

Documentation

Formation

High School Diploma or GED

Associates Degree or higher in Information Systems

Outils

Freshservice

Description du poste

The Service Desk Analyst I is assigned to the Information Technology department supporting Cook County Health (CCH). The Service Desk Analyst I handles incoming service operations requests for end users, either via email, text, self-service web based applications, over the phone, or face-to-face.

Using service desk ticketing systems, they input detailed notes of end user requests, determine steps they can take to resolve issues, and manage the flow of incoming requests.