Hybrid IT Operations Center Analyst Las Vegas

Latham & Watkins LLP; Henderson (NV); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Healthcare insurance

401k plan

23 days PTO

Professional development programs

Employee discounts

Job summary

Latham & Watkins LLP is looking for an Operations Center Analyst to join their Technology & Information Services team in Henderson, Nevada. This role involves working with the global helpdesk to troubleshoot and escalate issues, create system performance reports, and maintain operational procedures.

Candidates should have a bachelor's degree in Information Technology or equivalent experience, along with certifications in relevant technologies. Offering a generous compensation package and various employee benefits.

Qualifications

• Minimum of 3 years of experience in helpdesk or IT support role.
• Experience with Microsoft technology components such as Windows OS and Active Directory.
• ITIL Foundation certification preferred.

Responsibilities

• Resolve and escalate issues through the helpdesk.
• Create performance and system capacity reports for senior management.
• Maintain sensitive and confidential information.

Skills

Helpdesk Support

IT System Management

Windows OS Support

Network Operations

Education

Bachelor's degree in Information Technology or equivalent

High school diploma or equivalent

Tools

VMware

Microsoft Certified Solutions Expert (MCSE)

Azure

Amazon Web Services (AWS)

Job description

Latham & Watkins LLP is looking for an Operations Center Analyst to join their Technology & Information Services team in Henderson, Nevada. This role involves working with the global helpdesk to troubleshoot and escalate issues, create system performance reports, and maintain operational procedures.

Candidates should have a bachelor's degree in Information Technology or equivalent experience, along with certifications in relevant technologies. Offering a generous compensation package and various employee benefits.