Hybrid IT Help Desk Specialist | Tier 1 Support

Morph Enterprise; Dimondale (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Morph Enterprise in Dimondale, Michigan is seeking a Help Desk 1 to support State of Michigan employees and partners. You will log, categorize, and track requests, perform initial diagnosis, and escalate when needed. Requires 2-3+ years of Tier 1 IT Help Desk experience and an IT-related Associate's degree.

This 1-year engagement is hybrid with on-site work two days a week from day one. Interviews will be conducted in Lansing, and submissions must reside within 60 miles of Lansing.

Qualifications

• 2-3+ years of Tier 1 IT Help Desk experience.
• 2-3+ years of Service Administration experience.
• 2-3+ years of IT Troubleshooting experience.
• Associates degree in an IT-related field.

Responsibilities

• Log, track, and monitor all requests and fulfill pre-defined services.
• Log, categorize, prioritize incidents and perform initial diagnosis.
• Escalate issues as needed and provide remedies to restore operations.
• Answer technical phone lines and emails per guidelines.

Skills

Tier 1 IT Help Desk experience

Service Administration experience

IT Troubleshooting experience

Education

Associate's degree (IT-related)

Tools

A+ Certification

Cisco Routing Certification

Security+

SANS

Job description

Morph Enterprise in Dimondale, Michigan is seeking a Help Desk 1 to support State of Michigan employees and partners. You will log, categorize, and track requests, perform initial diagnosis, and escalate when needed. Requires 2-3+ years of Tier 1 IT Help Desk experience and an IT-related Associate's degree.

This 1-year engagement is hybrid with on-site work two days a week from day one. Interviews will be conducted in Lansing, and submissions must reside within 60 miles of Lansing.