Hybrid IT Help Desk Specialist - 1st Line Support

Reed Smith LLP.; Pittsburgh (Allegheny County); On-site; USD 55,000 - 61,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical Insurance

Paid Time Off

Lyra Health EAP

Flexible Work Arrangements

Job summary

Reed Smith LLP seeks an IT Help Desk Specialist to deliver first-level technical support for end-user hardware, software, and collaboration tools across the firm’s offices. You will log tickets, escalate issues, and ensure timely resolution in a 24/7 environment with weekend rotations.

Responsibilities include supporting Outlook, Excel, Word, Teams, Zoom, and other firm applications, plus maintaining accurate records in the HEAT system. Some in-person office presence is required near Pittsburgh.

Qualifications

• Two years of help desk experience in a large professional services environment preferred.
• Experience with Microsoft Word styles and Excel is preferred.
• Experience with Microsoft Outlook required.

Responsibilities

• Serve as the primary IT help desk contact for the firm.
• Provide first-level support for Windows, Office apps, browsers, and peripherals.
• Log calls in HEAT database and escalate when needed.
• Assist with testing new or upgraded applications and user password resets.

Skills

Technical troubleshooting

Microsoft Office

Outlook

Teams & Zoom

Documentation & ticketing

Education

Associate's Degree or equivalent

Job description

Reed Smith LLP seeks an IT Help Desk Specialist to deliver first-level technical support for end-user hardware, software, and collaboration tools across the firm’s offices. You will log tickets, escalate issues, and ensure timely resolution in a 24/7 environment with weekend rotations.

Responsibilities include supporting Outlook, Excel, Word, Teams, Zoom, and other firm applications, plus maintaining accurate records in the HEAT system. Some in-person office presence is required near Pittsburgh.