Frontline IT Support Pro — Windows, Office & Teams

Reed Smith LLP; Pittsburgh (Allegheny County); Hybrid; USD 55,000 - 61,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical insurance

Health Savings Account (HSA)

Flexible spending accounts (FSA)

Paid time off

Job summary

Reed Smith LLP seeks an IT Help Desk Specialist to provide first‑level support in a 24/7 environment across the firm’s global offices. You will handle Microsoft Office applications, standard desktops, and conferencing tools, logging tickets and aiding fast resolution.

Responsibilities include assisting with Outlook configurations, document formatting, and Excel support while maintaining knowledge of firm apps and reporting metrics. Weekend coverage rotates as needed, with a Pittsburgh area focus.

Qualifications

• Associate's Degree or equivalent work experience.
• Minimum of two years of experience as a Help Desk Specialist in a large professional services environment preferred.
• Experience using Microsoft Word including styles; experience with Outlook required; Excel preferred.

Responsibilities

• Serve as the primary IT contact for all information technology issues across the firm.
• Provide documentation formatting support, preserving existing formats and styles.
• Assist users with setup, configuration, and troubleshooting of Outlook features (rules, signatures, calendars).
• Provide first-level support for Windows OS, Office apps, browsers, Teams/Zoom, mobiles, printers, and peripherals.
• Log calls in HEAT database, report time, and complete required documentation.
• Escalate unresolved issues to IT teams and communicate with supervisor as needed.
• Maintain knowledge of firm-deployed applications and contribute to knowledge base.

Skills

Troubleshooting

MS Office

Outlook

Excel

Desktop support

Education

Associate's Degree or equivalent

Job description

Reed Smith LLP seeks an IT Help Desk Specialist to provide first‑level support in a 24/7 environment across the firm’s global offices. You will handle Microsoft Office applications, standard desktops, and conferencing tools, logging tickets and aiding fast resolution.

Responsibilities include assisting with Outlook configurations, document formatting, and Excel support while maintaining knowledge of firm apps and reporting metrics. Weekend coverage rotates as needed, with a Pittsburgh area focus.