Hybrid IT Help Desk & Desktop Support Specialist

Mayer LLP; Dallas (TX); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Hybrid schedule

401k with match

Year-end bonus

Employee referral bonus

Holidays

Job summary

Mayer LLP in Dallas is seeking an IT Helpdesk/End-User Support professional to provide onsite and hybrid support for attorneys, staff and paralegals. You will manage onboarding, device provisioning, O365 issues and routine desktop maintenance, with a focus on dependable service and security compliance.

Ideal candidates have 1–2 years of desktop support experience, strong customer service skills and the ability to work independently in a fast-paced firm environment.

Qualifications

• 1-2 years of desktop / end-user support experience.
• Strong customer service and communication skills.
• Self-starter who can work independently with minimal supervision.
• Experience with Windows, O365, Active Directory.
• Ability to prioritize tasks effectively and manage time in a dynamic environment.
• Ability to lift and move IT equipment as needed.

Responsibilities

• Handle onboarding/offboarding, device setup, and user provisioning
• Provide onsite desktop and end-user support to Attorneys, Paralegals, and Staff
• Support laptops, desktops, printers, mobile devices, and peripherals
• Troubleshoot O365, Teams, and standard business applications
• Test, evaluate and research decisions about new technology for the business
• Accurately document interactions, troubleshooting steps, and resolutions in ticketing system
• Setting up technology for Conference rooms prior to meetings for attorney staff
• Providing excellent customer service for our employees
• Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements
• Follow IT policies, procedures, and security standards

Skills

Desktop end-user support

Customer service

Self-starter

Time management

Communication skills

Tools

Windows

O365

Active Directory

Job description

Mayer LLP in Dallas is seeking an IT Helpdesk/End-User Support professional to provide onsite and hybrid support for attorneys, staff and paralegals. You will manage onboarding, device provisioning, O365 issues and routine desktop maintenance, with a focus on dependable service and security compliance.

Ideal candidates have 1–2 years of desktop support experience, strong customer service skills and the ability to work independently in a fast-paced firm environment.