Hybrid IT Business Systems Analyst: MRO & ERP Expert

Actalent; San Diego (CA); Hybrid; USD 175,000 - 185,000; Full time

Job summary

Actalent is seeking an IT Business Systems Analyst focused on MRO, service & asset management in San Diego. You will liaison between business units and IT, designing and supporting ERP-enabled maintenance lifecycle processes across SAP, Ramco, and ServiceNow environments.

The role requires deep MRO knowledge, extensive business analysis experience, and strong SDLC proficiency. Expect collaboration across IT, operations, and finance with ~10% travel within the San Diego region.

Qualifications

• Bachelor's degree in information technology or a related discipline or equivalent professional experience.
• Approximately fifteen or more years of progressive professional experience in business systems analysis.
• At least 10 years of IT business analysis experience in engineering, manufacturing, and distribution environments.
• Extensive experience with mid-to-large scale ERP systems, preferably SAP, including configuration and support for MRO, service management, inventory, warehouse, and asset maintenance processes.
• Experience with service management platforms, preferably ServiceNow, supporting IT operations and service processes.

Responsibilities

• Understand the full landscape of applications that support assigned business functions and departments, and how they interact across the maintenance lifecycle.
• Analyze business requests across the four pillars of business analysis, evaluating their validity, alignment with existing processes and systems, business criticality, estimated ROI, and best-practice options.
• Author clear as-is business process diagrams (swimlanes) to interpret requirements and IT change requests.
• Apply understanding of end-to-end MRO and maintenance processes across work identification, planning, scheduling, maintenance, asset tracking, and records management.
• Develop solution proposal documents in multiple formats, considering cost, feasibility, and compliance requirements.
• Create detailed functional specification documents for development teams.
• Perform unit testing and functional acceptance testing of solutions.
• Coordinate and facilitate user acceptance testing of application changes.

Skills

Strong business analysis

MRO domain knowledge

SDLC understanding

Communication skills

Education

Bachelor's degree in information technology or related discipline

Tools

SAP

ServiceNow

Ramco

SaaS applications

Job description

Actalent is seeking an IT Business Systems Analyst focused on MRO, service & asset management in San Diego. You will liaison between business units and IT, designing and supporting ERP-enabled maintenance lifecycle processes across SAP, Ramco, and ServiceNow environments.

The role requires deep MRO knowledge, extensive business analysis experience, and strong SDLC proficiency. Expect collaboration across IT, operations, and finance with ~10% travel within the San Diego region.