Hybrid IT Business Analyst: Bridge Tech & Business

Benesch, Friedlander, Coplan & Aronoff; Columbus (OH); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work schedule

Benefits package

Job summary

Benesch, Friedlander, Coplan & Aronoff is seeking an IT Business Analyst in its Columbus office on a hybrid schedule with work-from-home flexibility. The role focuses on defining problems, aligning IT solutions with business needs, and driving innovative improvements across legal practice workflows.

You will gather requirements, document processes, and collaborate with PMO and stakeholders to deliver effective technology solutions.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field, or 5+ years of equivalent IT/business experience.
• At least 2 years of experience in business analysis or business relationship management.
• Familiarity with full-service law firm technologies and processes is a plus; change management certification is a plus.

Responsibilities

• Analyze business processes, data flows, and system landscapes to identify inefficiencies and opportunities for improvement.
• Document current and future state processes and develop requirements; partner with PMO to create workflows.
• Facilitate workshops to gather requirements and build functional consensus among stakeholders.
• Lead requirements gathering and create functional/technical specifications; translate into detailed project plans.
• Drive process improvements to simplify systems and improve user experience.
• Maintain partnerships with attorneys, staff, and teams to understand needs and priorities.
• Identify opportunities for IT to deliver value through innovation and enhanced capabilities.
• Bridge IT and business units to align technology initiatives with goals.
• Ensure end-user satisfaction by translating needs into IT deliverables and maintaining communication.
• Support change management initiatives for smooth adoption of new systems or processes.
• Create user training materials and conduct end-user trainings.
• Develop understanding of key applications (practice management, document management, timekeeping, collaboration).
• Maintain SOPs and user manuals for application systems.

Skills

Analytical thinking

Strong communication

Process mapping

SDLC knowledge

Project management

Change management

Education

Bachelor's degree in Business Administration / CS / IS

5+ years IT/business analysis

Change management certification (ProSci CMP)

Tools

Practice management systems

Document management systems

Timekeeping tools

Collaboration platforms

Job description

Benesch, Friedlander, Coplan & Aronoff is seeking an IT Business Analyst in its Columbus office on a hybrid schedule with work-from-home flexibility. The role focuses on defining problems, aligning IT solutions with business needs, and driving innovative improvements across legal practice workflows.

You will gather requirements, document processes, and collaborate with PMO and stakeholders to deliver effective technology solutions.