Hybrid IT Administrator — Scale Tech Ops & User Experience

Mudflapinc; Palo Alto, Northern (CA, KY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Commuter benefits

Lunches and snacks

Collaborative environment

Equity opportunities

Job summary

Mudflap is seeking an IT Administrator to join our hybrid Palo Alto team, supporting employees across Palo Alto, Austin, and remote workers. You will own day-to-day IT support, device management, and onboarding/offboarding processes to keep technology running smoothly.

You'll work with Google Workspace, MDM, and security controls, building scalable systems while solving immediate issues and driving automation. This role offers growth in a fast-growing fintech startup.

Qualifications

• Experience in an IT Administrator, Systems Administrator, or similar role supporting multiple offices and/or a remote workforce.
• Strong troubleshooting skills across Mac, Windows, Android, iOS, SaaS applications, AV, and networking fundamentals.
• Experience with device management (Hexnode), identity and access administration (Rippling), and Google Workspace.
• Experience managing Android devices through Mambo or another MDM platform.
• Familiarity with scripting or workflow automation.
• Strong organization and attention to detail, particularly when managing equipment, access, and sensitive information.
• A service-oriented communication style and the ability to support employees patiently and effectively.
• The ability to work independently, prioritize competing needs, and lead projects with limited oversight.

Responsibilities

• Serve as the primary point of contact for employee IT support across hardware, software, access, AV, and network issues.
• Provision, configure, ship, and support Android tablets used by Mudflap partners.
• Administer devices, user accounts, permissions, and applications through Google Workspace, Rippling, Hexnode, and related tools.
• Manage the technical aspects of employee onboarding and offboarding, including equipment, application access, and asset recovery.
• Maintain accurate hardware and software inventories and improve device-lifecycle processes.
• Support Wi-Fi, conference rooms, AV equipment, and other workplace technology in Palo Alto and Austin offices
• Use scripting and automation to reduce manual work and make IT operations more reliable and scalable.
• Support security controls, access reviews, AI-tool administration, and audit-readiness efforts in partnership with Engineering, People, and Legal.

Skills

IT Administration

Troubleshooting

Scripting / Automation

Communication

Tools

Google Workspace

Hexnode

Rippling

MDM

Job description

Mudflap is seeking an IT Administrator to join our hybrid Palo Alto team, supporting employees across Palo Alto, Austin, and remote workers. You will own day-to-day IT support, device management, and onboarding/offboarding processes to keep technology running smoothly.

You'll work with Google Workspace, MDM, and security controls, building scalable systems while solving immediate issues and driving automation. This role offers growth in a fast-growing fintech startup.