Hybrid Internal Sales & Customer Support Specialist

Pepperl+Fuchs Group; Roseville (CA); Híbrido; USD 30.000 - 36.000; Jornada completa

Descripción de la vacante

Pepperl+Fuchs, Inc. seeks a Customer Service Internal Sales Representative for Roseville, MN. The role blends customer service with proactive sales support in a hybrid setup (3 days in office, 2 days remote).

You will manage accounts, entry orders, and coordinate with sales teammates to drive opportunities. Ideal candidates have a minimum of five years in customer service or sales, strong communication, and a professional demeanor for client interactions.

Formación

• High School Diploma or equivalent.
• Minimum of 5 years of customer service or sales experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.
• Professional demeanor when interacting with customers and colleagues.

Responsabilidades

• Interact daily with customers via phone and email.
• Take ownership of assigned territory and provide proactive customer support.
• Manage territory accounts, including order entry, credits, and rebills.
• Monitor open order reports and proactively resolve delays in the order-to-cash process.
• Partner closely with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team.
• Attend customer calls and key account meetings focused on improving performance metrics.
• Research and resolve customer discrepancies.
• Upsell and cross-sell products to expand business opportunities.
• Record new sales opportunities in Siebel (CRM).
• Participate in weekly shop floor meetings, product training, and sales improvement sessions.
• Maintain accurate records and professional communication.
• Cross-train team members and foster a collaborative, high-performance environment.
• Perform additional responsibilities and special projects as assigned.

Conocimientos

Customer service

Sales experience

Communication

Team collaboration

Educación

High School Diploma or equivalent

Descripción del empleo

Pepperl+Fuchs, Inc. seeks a Customer Service Internal Sales Representative for Roseville, MN. The role blends customer service with proactive sales support in a hybrid setup (3 days in office, 2 days remote).

You will manage accounts, entry orders, and coordinate with sales teammates to drive opportunities. Ideal candidates have a minimum of five years in customer service or sales, strong communication, and a professional demeanor for client interactions.