Hybrid Scheduling Coordinator – Hearings & Claims

Mass; Quincy (MA); Hybrid; USD 67,000 - 96,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

MassHealth is seeking a Scheduling Coordinator to manage scheduling for fair hearings and adjudicatory hearings within the MassHealth Board of Hearings Unit. The role emphasizes timely data entry, notices, and coordination with hearing officers, sites, and providers.

Qualifications include a couple of years of relevant administrative experience, proficiency in Word/Excel/Teams/Zoom, and the ability to handle confidential information with discretion. A hybrid work option may be available.

Qualifications

• Two years of professional admin or managerial experience in program management or coordination.
• Ability to understand and apply regulations for the Board of Hearings.
• Ability to gather information, ask questions, and make recommendations.
• Strong written and oral communication; able to give clear instructions.
• Maintain confidentiality and privacy per state regulations.

Responsibilities

• Schedule hearing dates, times, and locations with stakeholders and staff.
• Guide clerical staff on scheduling processes for fair hearings and adjudicatory hearings.
• Ensure operations comply with agency policies and procedures.
• Coordinate notices to all parties and third parties regarding scheduling.
• Assist with provider claims schedules for adjudicatory hearings and conferences.
• Support testing and maintenance of case management systems.

Skills

Scheduling coordination

Data entry

Communication

Team coordination

Microsoft Office

Education

Bachelor's degree in business administration

Bachelor's degree in public administration

Tools

Word

Excel

Microsoft Teams

Zoom

Job description

MassHealth is seeking a Scheduling Coordinator to manage scheduling for fair hearings and adjudicatory hearings within the MassHealth Board of Hearings Unit. The role emphasizes timely data entry, notices, and coordination with hearing officers, sites, and providers.

Qualifications include a couple of years of relevant administrative experience, proficiency in Word/Excel/Teams/Zoom, and the ability to handle confidential information with discretion. A hybrid work option may be available.