Hybrid Insurance Tech Business Systems Analyst

Manulife; Boston (MA); Hybrid; USD 90,000 - 167,000; Full time

Job summary

Manulife, Boston-based, is seeking a Business Systems Analyst to join the John Hancock Insurance Technology team. You will gather requirements, analyze workflows, and propose technology-driven solutions that support New Business and Underwriting platforms.

The role focuses on aligning systems with business strategy and driving improvements across processes. You will collaborate with Engineering and Architecture to map data flows, develop user stories, and define acceptance criteria.

Qualifications

• Demonstrated analytical, critical-thinking, and problem-solving skills.
• Strong written and verbal communication with technical and non-technical stakeholders.
• Ability to work collaboratively within a team environment.
• Experience translating business requirements into technical specifications.
• Experience leading process or program execution.

Responsibilities

• Requirements Elicitation and Documentation: Gather, interpret, and document requirements.
• Workflow Analysis: Research opportunities and issues in workflows and processes.
• Solution Development: Analyze and recommend approaches aligned with business needs.
• Process Implementation: Coordinate changes and test plans for delivery.
• System Mapping: Create data flow maps across systems.
• User Story Development: Translate requirements into epics, features, and stories.
• Design Facilitation: Lead design sessions with teams and stakeholders.
• Acceptance Criteria Development: Establish testing frameworks and standards.
• Test Case Evaluation: Translate stories into test conditions and expected results.

Skills

Analytical thinking

Communication

Team collaboration

Requirements translation

AI-enabled tools usage

Education

Bachelor’s degree in IT/CS or related field

Job description

Manulife, Boston-based, is seeking a Business Systems Analyst to join the John Hancock Insurance Technology team. You will gather requirements, analyze workflows, and propose technology-driven solutions that support New Business and Underwriting platforms.

The role focuses on aligning systems with business strategy and driving improvements across processes. You will collaborate with Engineering and Architecture to map data flows, develop user stories, and define acceptance criteria.