Insurance Tech: IT Systems Analyst & Process Innovator

John Hancock; Boston (MA); Hybrid; USD 90,000 - 167,000; Full time

Job summary

John Hancock is seeking a skilled Business Systems Analyst to join the Insurance Technology team in Boston. You will research improvement opportunities, assess workflows, develop recommendations, and support technology solutions aligned with business needs and strategies.

The role shapes the organization’s technology landscape, collaborating with Engineering and Architecture to map data flows and implement changes. Hybrid work and a focus on AI-enabled analysis are key features of the position.

Qualifications

• Bachelor's degree in IT/CS or related field or equivalent experience.
• 5+ years in business systems analysis or related field.
• Demonstrated analytical and problem‑solving skills.
• Excellent written and verbal communication with technical and non‑technical audiences.
• Able to work collaboratively in a team environment.
• Experience translating complex business requirements into specs.
• Ability to lead process or program execution and manage priorities.
• Familiar with AI-enabled analysis tools for elicitation, documentation, modeling, and testing.

Responsibilities

• Requirements elicitation and documentation of business and user requirements.
• Workflow analysis of opportunities, issues, and improvements.
• Analyze information, develop creative solutions, and recommend approaches.
• Coordinate process changes, system enhancements, and product implementations.
• Create system maps showing data flows, dependencies, and interactions.
• Translate requirements into epics, features, and user stories.
• Facilitate design sessions with implementation teams and stakeholders.
• Establish acceptance criteria and testing frameworks.
• Support test case translation for product, performance, and UAT.

Skills

Analytical thinking

Strong communication

Team collaboration

Requirements translation

Decision making

Multi-priority management

AI-enabled tools usage

Education

Bachelor's degree in IT/CS or related field

Tools

AI-enabled tools

Job description

John Hancock is seeking a skilled Business Systems Analyst to join the Insurance Technology team in Boston. You will research improvement opportunities, assess workflows, develop recommendations, and support technology solutions aligned with business needs and strategies.

The role shapes the organization’s technology landscape, collaborating with Engineering and Architecture to map data flows and implement changes. Hybrid work and a focus on AI-enabled analysis are key features of the position.