Hybrid Insurance Support Specialist

Piper Companies; Durham (NC); Hybrid; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Health benefits

Hybrid work schedule

PTO & holidays

Zusammenfassung

Piper Companies seeks a Customer Service Associate to support a growing client in the insurance industry in Durham, NC. The role operates in a hybrid environment, requiring onsite presence several days per week with flexibility to work remotely.

The ideal candidate thrives in a fast-paced call center, delivering exceptional customer experiences, handling inquiries, and resolving policy-related questions with accuracy and care.

Qualifikationen

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• Strong verbal communication and rapport-building skills.
• Experience using CRM and Microsoft Office Suite.
• Ability to multitask and perform in a fast-paced environment.

Aufgaben

• Respond to inbound customer inquiries by phone with timely, professional support.
• Resolve policy-related questions and service requests with accuracy.
• Document interactions in internal systems and maintain records.
• Navigate multiple applications to research information and provide solutions.
• Meet service level expectations and maintain customer satisfaction.

Kenntnisse

Verbal communication

De-escalation

Multitasking

Ausbildung

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office Suite

CRM software

Jobbeschreibung

Piper Companies seeks a Customer Service Associate to support a growing client in the insurance industry in Durham, NC. The role operates in a hybrid environment, requiring onsite presence several days per week with flexibility to work remotely.

The ideal candidate thrives in a fast-paced call center, delivering exceptional customer experiences, handling inquiries, and resolving policy-related questions with accuracy and care.