Client Support Specialist — Hybrid (3 onsite, 2 remote)

Piper Companies; Durham (NC); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Paid time off

Paid holidays and sick leave

Job summary

Piper Companies seeks a Client Support Specialist in Durham, NC to support a growing client in the insurance industry. The role is onsite 3 days a week in a hybrid schedule and requires strong communication and high-volume inbound call handling.

The ideal candidate has a customer-focused mindset, experience with CRM systems, and the ability to multitask in a fast-paced environment. A high school diploma is the minimum requirement; a Bachelor's degree is preferred.

Qualifications

• Bachelor's degree preferred; strong verbal and written communication required.
• Experience handling high-volume inbound calls with professional client service.
• Experience with CRM systems and maintaining accurate customer records.

Responsibilities

• Manage a high volume of inbound customer calls and provide timely, professional assistance.
• Investigate and resolve client questions related to policies, billing, account updates, and service requests.
• Document customer interactions accurately in company systems and maintain records.
• Collaborate with internal departments to address escalated concerns and ensure resolution.
• Deliver a positive customer experience by identifying client needs and providing solutions.

Skills

Communication skills

Inbound call handling

Customer service

Multitasking

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

CRM systems

Job description

Piper Companies seeks a Client Support Specialist in Durham, NC to support a growing client in the insurance industry. The role is onsite 3 days a week in a hybrid schedule and requires strong communication and high-volume inbound call handling.

The ideal candidate has a customer-focused mindset, experience with CRM systems, and the ability to multitask in a fast-paced environment. A high school diploma is the minimum requirement; a Bachelor's degree is preferred.