Hybrid Insurance Risk & Operations Analyst

International Association of Insurance Professionals (IAIP); Southfield (MI); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Marsh in Southfield, MI is seeking an Insurance Risk Analyst to coordinate insurance documentation, administrative workflows, business continuity activities, records management, and team communications. The role requires sound judgment, managing multiple priorities, and providing responsive support to internal partners in a hybrid work setting.

You will prepare certificates of insurance, maintain policy and binder logs, coordinate with brokers, support policy reviews, and help manage records and

Qualifications

• Insurance knowledge or previous professional experience in the insurance industry required.
• Strong organizational skills, attention to detail, and ability to manage multiple deadlines.
• Proficiency with Microsoft Office applications and the ability to learn enterprise systems and document-management tools.
• Ability to handle confidential or sensitive information with discretion.
• Demonstrated follow-through, problem-solving ability, and responsiveness to internal customers.

Responsibilities

• Prepare and process certificates of insurance in response to business requests.
• Maintain policy and binder logs; track outstanding documents and coordinate follow-up with insurance brokers after policy expiration.
• Support policy reviews by completing standard templates and accurately organizing final documents in designated repositories.
• Coordinate team travel and prepare expense reports, monthly tracking worksheets, and related distributions.
• Submit and monitor ServiceNow requests through completion.
• Maintain team website content and other shared information resources as changes occur.
• Lead records and information management activities, including annual review of the document inventory and cleanup of shared-drive records to retain final work products.
• Update and distribute weekly Insurance Risk Management tracking logs and record attendance for recurring activities.

Skills

Insurance knowledge

Organizational skills

Microsoft Office

ServiceNow knowledge

Education

High school diploma or equivalent

Associate degree or coursework in business administration, insurance, risk management

Tools

ServiceNow

Document management tools

Job description

Marsh in Southfield, MI is seeking an Insurance Risk Analyst to coordinate insurance documentation, administrative workflows, business continuity activities, records management, and team communications. The role requires sound judgment, managing multiple priorities, and providing responsive support to internal partners in a hybrid work setting.

You will prepare certificates of insurance, maintain policy and binder logs, coordinate with brokers, support policy reviews, and help manage records and