Hybrid Insurance Licensed Account Rep|Competitive Benefits

NJM Insurance Group; Trenton (NJ); Hybrid; USD 46,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

401k with company match

Tuition reimbursement

Life insurance

Other company discounts

Job summary

NJM Insurance Group is seeking Licensed Account Representatives for our nationally recognized contact center. You will receive paid training to handle personal lines insurance, assist customers with new policies and policy transactions, and answer questions on coverage and billing. The role supports inbound calls with a focus on service quality and compliance. The position offers a hybrid schedule after training and a comprehensive benefits package.

Qualifications

• Excellent verbal and written communication skills.
• Strong computer and navigation skills including proficiency in Microsoft Outlook and Word.
• Prior customer service or contact center experience.

Responsibilities

• Deliver a high-quality customer experience via inbound calls.
• Provide coverage options and administer transactions when necessary.
• Demonstrate effective time management to meet goals.
• Respond to personal lines insurance inquiries with accuracy.

Skills

Verbal communication

Written communication

Multitasking

Listening skills

Time management

Bilingual (valued)

Education

High School Diploma or GED

Associate degree

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Word

Job description

NJM Insurance Group is seeking Licensed Account Representatives for our nationally recognized contact center. You will receive paid training to handle personal lines insurance, assist customers with new policies and policy transactions, and answer questions on coverage and billing. The role supports inbound calls with a focus on service quality and compliance. The position offers a hybrid schedule after training and a comprehensive benefits package.