Hybrid Insurance Customer Experience Advisor

Aaa-of-Western-and-Central-Ny; Village of Williamsville (NY); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

HSA with company match

Paid Time Off

401(k) plan with company match

Free AAA membership

Job summary

AAA Corporate in Williamsville, NY seeks an Insurance Customer Service Representative (Call-Center) to support members through phone, email, and in-person interactions. You will resolve inquiries with tailored solutions and strive for first-contact resolution.

Ideal candidates have strong communication skills, are able to work evenings/weekends, and hold a NYS P&C license or be willing to obtain one. Benefits include medical coverage, a 401(k) with match, paid time off, and tuition reimbursement.

Qualifications

• Must obtain and maintain the required license or certification in an active status.
• Ability to work evenings, weekends, & events as required by business need/Leadership directive
• Working knowledge of computer software and ability to navigate multiple systems
• Ability to multitask in various areas of insurance sales and service

Responsibilities

• Assist customers through a variety of touchpoints (walk-ins, phone) and resolve issues with tailored solutions.
• Maintain and/or exceed phone queue availability to ensure timely assistance.
• Verify customer identities and document all interactions and transactions in the system.
• Promote AAA memberships and Club products/services to new members.

Skills

Customer service

Sales

Education

High School or better

Job description

AAA Corporate in Williamsville, NY seeks an Insurance Customer Service Representative (Call-Center) to support members through phone, email, and in-person interactions. You will resolve inquiries with tailored solutions and strive for first-contact resolution.

Ideal candidates have strong communication skills, are able to work evenings/weekends, and hold a NYS P&C license or be willing to obtain one. Benefits include medical coverage, a 401(k) with match, paid time off, and tuition reimbursement.