Insurance CSR: Flexible Scheduling & Benefits

AAA Western and Central New York; Village of Williamsville (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Free AAA membership

Travel/product discounts

Tuition reimbursement & training

Job summary

AAA Western and Central New York is seeking a customer-focused associate in the United States (New York) to support a range of member services. The role emphasizes accurate documentation, privacy compliance, and professional interaction across multiple channels.

Responsibilities include handling walk-ins, calls, and emails, maintaining queue availability, and promoting AAA memberships. Flexibility to work evenings and weekends is required to meet business needs and deliver exceptional member

Qualifications

• Must obtain and maintain required license or certification in active status.
• Working knowledge of carrier offerings, processes, and requirements.
• Ability to work evenings, weekends, and events as required by business needs.
• Working knowledge of computer software and ability to navigate multiple systems.

Responsibilities

• 35% Customers Helped: Assist customers across touchpoints including walk-ins and calls, resolving issues with tailored solutions.
• 30% Answer Rate: Maintain phone queue availability to help customers promptly.
• 25% Quality: Verify privacy standards, document interactions and policies clearly in the system, and reflect AAA Core Values.
• 10% New Members: Promote AAA memberships through Club product offerings and sales.

Skills

License or certification

Carrier offerings knowledge

Evenings/weekends availability

Computer software proficiency

Independent work

Problem solving

Multitasking in insurance sales

Tools

Computer software

Job description

AAA Western and Central New York is seeking a customer-focused associate in the United States (New York) to support a range of member services. The role emphasizes accurate documentation, privacy compliance, and professional interaction across multiple channels.

Responsibilities include handling walk-ins, calls, and emails, maintaining queue availability, and promoting AAA memberships. Flexibility to work evenings and weekends is required to meet business needs and deliver exceptional member