Hybrid Insurance CSR and Growth Specialist

Bonnybirdinsurance; Bedford (OH); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Performance bonus

Hybrid work option

Job summary

Bonny Bird - State Farm Agent is seeking a Customer Service Representative in Bedford, OH. This full-time role offers opportunities for growth, paid time off, and a bonus based on performance, with a hybrid work option after training.

You will handle customer inquiries, foster relationships, and coordinate with team members to support agency growth, while identifying sales opportunities and recommending appropriate insurance solutions.

Qualifications

• Dedicated to customer service and building lasting customer relationships.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Comfortable identifying sales opportunities, discussing coverage options, and recommending additional products.
• Able to balance customer service responsibilities with sales expectations.
• Previous customer service experience preferred; sales experience is a plus.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests while delivering a positive customer experience.
• Maintain accurate records of customer interactions.
• Identify gaps in existing insurance coverage and recommend appropriate solutions.
• Recognize opportunities to pivot service conversations into sales opportunities by offering additional products that benefit customers.
• Support agency growth by building customer relationships and contributing to sales goals.

Skills

Customer service

Communication skills

Detail oriented

Sales awareness

Multitasking

Job description

Bonny Bird - State Farm Agent is seeking a Customer Service Representative in Bedford, OH. This full-time role offers opportunities for growth, paid time off, and a bonus based on performance, with a hybrid work option after training.

You will handle customer inquiries, foster relationships, and coordinate with team members to support agency growth, while identifying sales opportunities and recommending appropriate insurance solutions.