Hybrid Insurance Consumer Analyst II – Investigations

North Carolina Association of Official Court Reporters; Northern (KY); Hybrid; USD 45,000 - 59,000; Full time

Job summary

The North Carolina Department of Insurance seeks an Insurance Consumer Analyst II to review and resolve consumer complaints involving property and casualty insurance, conduct investigations, and communicate findings to regulators, insurers, and consumers.

The role requires strong analytical abilities, excellent written communication, and knowledge of insurance policy language, with a hybrid work arrangement and responsibilities across multiple counties.

Qualifications

• Strong analytical and critical-thinking skills for investigating and resolving complex consumer complaints.
• Excellent written communication for clear regulatory correspondence and reports.
• Ability to apply insurance policy language, laws, and rules to analyze complaints.

Responsibilities

• Investigate and resolve consumer complaints involving property and casualty insurance.
• Manage a caseload of moderate to complex complaints and document findings.
• Communicate with complainants, insurers, and other stakeholders; coordinate with regulatory teams.
• Stay current on changes to insurance laws and industry practices.

Skills

Analytical skills

Written communication

Policy language application

Organizational abilities

Education

Bachelor's degree in business or economics

Job description

The North Carolina Department of Insurance seeks an Insurance Consumer Analyst II to review and resolve consumer complaints involving property and casualty insurance, conduct investigations, and communicate findings to regulators, insurers, and consumers.

The role requires strong analytical abilities, excellent written communication, and knowledge of insurance policy language, with a hybrid work arrangement and responsibilities across multiple counties.