Foodservice Inside Sales & Support Specialist

The Chefs' Warehouse; Bronx (ID); Hybrid; USD 48,000 - 70,000; Full time

Benefits offered by this job

Paid vacations

Paid holidays

Health benefits

Dental benefits

Medical benefits

Weekly pay

Life Insurance

5% above cost for high-quality food

Employee discounts

401k

Employee Stock Purchase Plan

Job summary

Down East Seafood, a part of The Chefs' Warehouse family, is seeking an Inside Sales & Sales Support Associate in the Bronx. This hybrid role backs outside sales, handles account setup, processes orders, and analyzes profitability for key accounts.

You’ll work with 2–4 outside reps, manage orders, and proactively communicate changes. Strong data skills and bilingual abilities are a plus in a fast-paced foodservice environment.

Qualifications

• Minimum education: High School Diploma (college coursework a plus).
• Prior experience in foodservice distribution, inside sales, customer service, or sales support preferred.
• Strong understanding of foodservice products, categories, and customer dynamics preferred.
• Comfortable working with reports, data analysis, and profitability metrics.

Responsibilities

• Support 2–4 Outside Sales Representatives as a primary point of contact for assigned customers.
• Assist with new account setup, onboarding, and ongoing account maintenance.
• Manage customer orders, order add-ons, credits, adjustments, and special requests.
• Communicate out-of-stock items, substitutions, and order changes proactively to customers and sales reps.
• Review incoming orders (phone, email, fax, voicemail) for accuracy and completeness.
• Ensure accuracy of entered and outgoing orders.
• Suggest and sell additional or complementary items when appropriate.
• Run and analyze reports related to account profitability, gross profit per drop, and line growth.
• Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales team.
• Maintain responsibility for select key accounts, ensuring service levels and pricing accuracy.
• Work closely with sales, operations, purchasing, and customer service to deliver a seamless customer experience.
• Escalate issues, irregularities, or customer concerns to the appropriate team members.
• Document and track customer complaints and assist with quarterly reporting.
• Assist with special orders, customer price lists, and program maintenance.
• Provide backup coverage for Outside Sales Reps during vacations or absences.
• Attend inside and outside sales meetings and participate in sales initiatives as needed.
• Maintain a professional attitude and sense of urgency in a fast-paced environment.
• Other duties and projects as assigned by management.

Skills

Verbal communication

Written communication

Telephone communication

Data analysis

Data entry

Bilingual Spanish/English

Team collaboration

Education

High School Diploma

College coursework

Job description

Down East Seafood, a part of The Chefs' Warehouse family, is seeking an Inside Sales & Sales Support Associate in the Bronx. This hybrid role backs outside sales, handles account setup, processes orders, and analyzes profitability for key accounts.

You’ll work with 2–4 outside reps, manage orders, and proactively communicate changes. Strong data skills and bilingual abilities are a plus in a fast-paced foodservice environment.