Hybrid Implementation Associate – Enterprise SaaS

Blink - Employee Experience Platform; Boston (MA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

20 days leave + public holidays

401(k) plan with employer match

Private health insurance

Job summary

Blink, a mobile-first employee experience platform, is seeking an Implementation Associate to join our US team and support the delivery of Blink to customers across the United States. This role blends project coordination, stakeholder communication, technical curiosity, and time management to support successful deployments of Blink within large, complex organizations.

This entry-level position offers hands-on exposure to enterprise SaaS delivery, client-facing project work, and the foundations

Qualifications

• Degree or equivalent experience in a relevant field.
• Experience with software implementations in large organizations.
• Excellent organizational skills and attention to detail.
• Strong communication skills with customers and internal teams.
• Familiar with AI and common productivity tools such as Excel and Google Workspace.

Responsibilities

• Support the implementation of Blink for large-scale enterprise accounts under the guidance of an Implementation Manager.
• Lead and manage the delivery of Blink for a portfolio of smaller customers following the Blink implementation methodology.
• Deliver content to support enterprise implementations, such as demos, presentations, workshops, webinars, meetings, training, and more.
• Act as a project coordination lead on enterprise implementations, including scheduling meetings, taking notes, tracking actions and deadlines, and following up with stakeholders.
• Proactively manage task lists, issue logs, and project trackers using Asana, JIRA, Google Sheets, and Excel.
• Assist with preparation of project documentation, such as timelines, implementation plans, and status reports.
• Support the team with AI automations and tooling to simplify processes.
• Collaborate with Sales, Customer Success, and Product teams to ensure customers are set up for success.
• Capture lessons learned and contribute to best practices documentation.
• Support wider team operations as needed.

Skills

Project coordination

Stakeholder communication

Time management

Strong communicator

Team collaboration

Problem solving

Education

Bachelor's degree or equivalent

Tools

Asana

JIRA

Google Sheets

Excel

CRM systems

Job description

Blink, a mobile-first employee experience platform, is seeking an Implementation Associate to join our US team and support the delivery of Blink to customers across the United States. This role blends project coordination, stakeholder communication, technical curiosity, and time management to support successful deployments of Blink within large, complex organizations.

This entry-level position offers hands-on exposure to enterprise SaaS delivery, client-facing project work, and the foundations