Hybrid Hub & Pharma Account Manager (Up to 20% Travel)

careviso; Vienna (VA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

The HUB/Pharma Account Manager at careviso is based in a hybrid role across our Vienna, VA; Charlotte, NC; or Orlando, FL offices. You will nurture and expand our HUB customer base, coordinating with program managers and eServices teams to ensure high satisfaction and engagement.

During onboarding, you’ll work onsite four days a week for 1–2 months, then transition to a hybrid model with 2–3 onsite days weekly, including in-person collaboration. Up to 20% travel may be required.

Qualifications

• Minimum of 4 years of prior account management experience in healthcare or related fields.
• Strong customer service skills with a proactive, customer-first mindset.
• Ability to analyze large data sets and extract actionable insights.
• Proficiency in Excel, Word, and Salesforce with excellent written and verbal communication.

Responsibilities

• Handle customer inquiries with timely, accurate responses.
• Manage multiple accounts across regions with attention to detail.
• Develop understanding of Careviso services and how they integrate into workflows.
• Schedule recurring calls and proactively solve problems within response timelines.
• Collaborate cross-functionally to prioritize accounts and drive growth.
• Execute responsibilities with professionalism and urgency.

Skills

Account management

Customer service

Data analysis

Excel

Word

Salesforce

Communication

Tools

Excel

Word

Salesforce

Job description

The HUB/Pharma Account Manager at careviso is based in a hybrid role across our Vienna, VA; Charlotte, NC; or Orlando, FL offices. You will nurture and expand our HUB customer base, coordinating with program managers and eServices teams to ensure high satisfaction and engagement.

During onboarding, you’ll work onsite four days a week for 1–2 months, then transition to a hybrid model with 2–3 onsite days weekly, including in-person collaboration. Up to 20% travel may be required.