Hybrid HR Services Specialist

SmartRecruiters, Inc.

Deerfield (IL)

Hybrid

USD 40,000 - 61,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

401(k) with company contribution

Product discounts

Flexible time off

Job summary

Fortune Brands Innovations is seeking a People Services Specialist to deliver exceptional associate and future associate experience. You will be the primary HR contact, supporting onboarding, changes, offboarding, and HR operations in Workday and related systems.

The role is hybrid with three days on-site at our Deerfield, IL headquarters and two days remote. Ideal candidates have 1+ year in HR/Shared Services and strong customer service and communication skills.

Qualifications

1+ years of experience in HR, Shared Services, HR Operations, Recruiting, HR Technology, or related field
High school diploma or GED equivalent
Demonstrated customer service experience and effective verbal and written communication skills
Highly proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Teams, and cloud-based file-sharing platforms
Ability to manage confidential information with discretion
Demonstrated ability to prioritize work, manage deadlines, and meet service level expectations

Responsibilities

Serve as the first point of contact for associates and HR through AskHR and other service channels by researching inquiries, resolving cases, documenting interactions, and meeting service level expectations
Support the full associate lifecycle, including onboarding, orientation, employee changes, offboarding, and related HR operational activities while ensuring a positive associate experience
Process and maintain HR transactions in Workday and other HR systems, including hiring, job changes, organizational updates, and terminations while ensuring data integrity and compliance
Assist associates and managers utilizing HR systems, self-service tools, and HR resources by providing guidance, education, troubleshooting, and process support
Support HR programs and processes including benefits administration, tuition reimbursement, employee referrals, relocation, performance management activities, engagement surveys, and other assigned programs
Maintain personnel records and support compliance, governance, audits, record retention, employment verification, and I-9 requirements in accordance with company policies and legal standards
Create, maintain, and enhance HR knowledge articles, job aids, process documentation, FAQs, and self-service content that improve the associate and manager experience
Partner with HR Business Partners, Centers of Excellence, Payroll, Talent Acquisition, HR Technology, Learning & Development, Legal, and other stakeholders to ensure consistent service delivery
Support reporting, data validation, dashboard maintenance, case metrics, and operational activities to identify opportunities that improve service delivery and the associate experience
Participate in HR technology enhancements, testing activities, automation initiatives, and process improvement projects that increase efficiency and enhance service delivery
Proactively identify opportunities to simplify processes, strengthen governance, improve customer experience, and drive continuous improvement across People Services