Hybrid Houston: Creative Operations & Resourcing Lead

24 Seven Talent; Houston (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

24 Seven Talent in Houston, TX is seeking a Creative Operations Resourcing Manager to lead intake-to-delivery workflows for a fast-paced creative services team. You will own the Monday.com queue, triage requests, and coordinate with pods to balance capacity and priorities.

The role requires 7+ years in operations or resourcing, hands-on Monday.com experience, and strong Google/Office skills. A hybrid schedule with onsite meetings and studio support is expected.

Qualifications

• 7+ years of experience in operations, office management, project coordination, traffic management, resourcing, or a similar role.
• Hands-on Monday.com experience is required, including managing request queues, building or maintaining boards, and assigning work to team members.
• Experience supporting a creative agency, professional services team, in-house creative group, or high-visibility stakeholder program is preferred.
• Demonstrated ability to prioritize a high volume of concurrent requests based on urgency, scope, effort, and team capacity.
• Strong proficiency with Google Workspace and/or Microsoft Office, including calendars, spreadsheets, presentations, and document management.
• Comfort using collaboration tools such as Slack and shared digital workspaces.
• Excellent written and verbal communication skills, sound judgment, and discretion with confidential information.

Responsibilities

• Own the Monday.com request queue as the primary intake point for incoming briefs, production tickets, and creative requests.
• Triage requests and assign work to the appropriate team member or pod based on scope, urgency, expertise, and available capacity.
• Maintain accurate ticket status, priority levels, effort estimates, and project sizing fields.
• Identify duplicate, misrouted, incomplete, stalled, or conflicting requests and coordinate resolution with team leads.
• Track project hours and level of effort by project phase to support utilization, staffing, and capacity planning.
• Help improve Monday.com boards, automations, intake forms, dashboards, and workflows as team needs evolve.
• Guide requestors through intake processes and help ensure briefs include the information needed to begin work.
• Provide administrative and operational support to the VP, Operations.
• Manage calendars, coordinate meetings, and proactively resolve scheduling conflicts across internal teams and external stakeholders.
• Coordinate onsite meeting logistics, including rooms, materials, travel, technology, and attendee communications.
• Prepare, format, and quality-check executive materials such as presentations, staffing plans, organizational charts, and status reports.
• Track action items, milestones, deadlines, and deliverables; follow up with owners to help keep work on schedule.
• Serve as a trusted coordination point for day-to-day scheduling and operational communications.
• Support daily operations across integrated creative, production, implementation, and review functions.
• Coordinate scheduling and logistical needs for an onsite production studio supporting live and recorded communications, video, photography, and events.
• Maintain organized digital files, trackers, documentation, and shared team resources across collaboration platforms.
• Assist with expense reporting, invoice coordination, budget tracking, vendor coordination, and onboarding logistics.
• Monitor timesheet completion and support accurate, timely hours reporting across the team.
• Pull and distribute utilization and capacity reports, escalating gaps and discrepancies as needed.
• Document processes and support continuous-improvement initiatives as the operation grows.
• Support logistics for recurring, high-visibility internal communications programs, leadership events, broadcasts, and studio productions.
• Coordinate scheduling, credentialing, travel, vendor needs, materials, staffing support, and onsite details as required.
• Assist with special projects and cross-functional coordination across communications, production, legal, compliance, and strategy teams.

Skills

Operations experience

Project coordination

Resourcing

Communication

Tools

Monday.com

Google Workspace

Microsoft Office

Slack

Job description

24 Seven Talent in Houston, TX is seeking a Creative Operations Resourcing Manager to lead intake-to-delivery workflows for a fast-paced creative services team. You will own the Monday.com queue, triage requests, and coordinate with pods to balance capacity and priorities.

The role requires 7+ years in operations or resourcing, hands-on Monday.com experience, and strong Google/Office skills. A hybrid schedule with onsite meetings and studio support is expected.