Hybrid Housing Recovery Case Manager

MPACT Strategic Consulting LLC

Houston (TX)

Hybrid

USD 52,000 - 60,000

Full time

3 days ago

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Job summary

MPACT Strategic Consulting, LLC (MPACT) is seeking Hybrid Case Managers to support a housing program in the City of St. Louis, Missouri.

Case Managers will serve as the primary point of contact for residents participating in the program who were impacted by the May 2025 tornadoes/severe storms. Case Managers will guide residents through each stage of the program, beginning with the applicant eligibility process and continuing through the housing repair and construction process for those

Qualifications

High school diploma or equivalent required; related coursework preferred.
1–3 years in customer service or case management.
Strong verbal and written communication skills.
Excellent organizational and time-management skills.
Proficiency with databases and MS Office.
Ability to handle sensitive situations with professionalism.
Experience with housing programs or disaster recovery is a plus.

Responsibilities

Serve as primary point of contact for program applicants regarding eligibility and documentation.
Guide residents through eligibility, repairs, inspections, and construction processes.
Coordinate with internal teams and external partners to ensure timely service delivery.
Verify eligibility and maintain accurate case records.
Monitor progress of repairs and coordinate with inspectors, contractors, and staff.
Provide timely updates on milestones, delays, and changes in requirements.
Assist with weekly/monthly reports documenting interactions and progress.