Hybrid Home Services Specialist: Warranty & Coordination

Primary Services; Lehi (UT); Hybride; USD 52 000 - 68 000; Plein temps

Résumé du poste

Primary Services in Lehi, Utah is seeking a Home Services Specialist to guide homeowners through repair, warranty claims, and service options. You’ll apply practical knowledge of residential maintenance and customer service while coordinating contractor dispatches and approvals.

The role emphasizes evaluating coverage, reviewing service requests, and maintaining strong communications with customers and internal teams to ensure timely, accurate claim resolutions in a large national organization.

Qualifications

• High school diploma or GED required.
• 2–4 years of experience in customer service, home services, warranty administration, or related fields preferred.
• Experience in residential maintenance, appliance services, or home warranty operations preferred.
• Familiarity with household appliances, HVAC, plumbing, or general residential repairs preferred.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience using customer management systems or claims processing applications preferred.

Responsabilités

• Review homeowner service requests involving appliances, residential systems, and related repairs.
• Evaluate reported product failures and warranty coverage to determine repair eligibility.
• Interpret service agreements and coverage guidelines to approve or deny warranty claims.
• Communicate with homeowners regarding repair requests and service options.
• Coordinate contractor dispatches, repair authorizations, and cash settlements.

Connaissances

Customer service

Home services

Warranty administration

Contact center operations

Microsoft Office

CRM / service platforms

Claims processing

Formation

High school diploma or GED

Outils

Word

Excel

PowerPoint

CRM platforms

Description du poste

Primary Services in Lehi, Utah is seeking a Home Services Specialist to guide homeowners through repair, warranty claims, and service options. You’ll apply practical knowledge of residential maintenance and customer service while coordinating contractor dispatches and approvals.

The role emphasizes evaluating coverage, reviewing service requests, and maintaining strong communications with customers and internal teams to ensure timely, accurate claim resolutions in a large national organization.