Hybrid Helpdesk Technician - Legal IT Support

Greenberg Traurig, LLP; Arizona; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Greenberg Traurig, LLP, a global law firm, is seeking a Helpdesk Technical Support Specialist in our Phoenix office. The role provides technical support for attorneys and business staff in a fast-paced, 24/7/365 call center environment.

Responsibilities include resolving complex issues at first contact, maintaining strong client service, and adhering to SOPs while meeting performance metrics. This hybrid position reports to the Helpdesk Supervisor and requires excellent communication skills.

Qualifications

• Experience delivering high-quality client service in a fast-paced environment.
• Strong written and verbal communication for technical and non-technical audiences.
• Ability to multitask, stay organized, and meet productivity metrics.

Responsibilities

• Provide technical support for attorneys and staff in a 24/7/365 call center.
• Resolve issues at first contact and document solutions in the ticketing system.
• Adhere to Helpdesk SOPs and service level targets.
• Collaborate with teams and escalate security issues as needed.
• Occasionally provide on-call support and participate in overtime as required.
• Work in a hybrid Phoenix office environment under the Helpdesk Supervisor.

Skills

Client service

Communication skills

Attention to detail

Analytical thinking

MS Office

Education

A+ certification

Network+ certification

Microsoft Office Specialist

Tools

IT ticketing system

Job description

Greenberg Traurig, LLP, a global law firm, is seeking a Helpdesk Technical Support Specialist in our Phoenix office. The role provides technical support for attorneys and business staff in a fast-paced, 24/7/365 call center environment.

Responsibilities include resolving complex issues at first contact, maintaining strong client service, and adhering to SOPs while meeting performance metrics. This hybrid position reports to the Helpdesk Supervisor and requires excellent communication skills.