Hybrid 24/7 Helpdesk Tech Support Specialist

Greenberg Traurig, LLP; Florida; Hybrid; USD 50,000 - 80,000; Full time

Job summary

Greenberg Traurig, LLP is seeking a Helpdesk Technical Support Specialist for a hybrid role based in our Phoenix or Miramar offices. The position supports attorneys and staff in a 24/7/365 call center, delivering prompt, effective IT assistance with a client-service mindset.

Applicants should have strong communication skills and experience in a professional services environment, with familiarity in Microsoft Office applications and IT ticketing systems.

Qualifications

• Provides outstanding client service and meets high quality standards.
• Excellent interpersonal and written communication, able to explain technical info to non-technical audiences.
• Demonstrates strong attention to detail in a fast-paced, deadline-driven environment.
• Analytical and critical thinking skills with problem-solving ability.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Resolves complex technical issues at point of contact.
• Delivers excellent client service to a demanding client base.
• Maintains knowledge of departmental procedures and SOPs for the Helpdesk.
• Meets KPIs such as first-level resolution and ticket triage efficiency.
• May provide on-call support for the Helpdesk.
• Performs additional duties as assigned and works overtime when needed.

Skills

Client service

Communication skills

Attention to detail

Analytical thinking

MS Office proficiency

Education

Microsoft Office Specialist (MOS) - Word

A+ certification

Network+ certification

Tools

MS Office

IT ticketing system

Job description

Greenberg Traurig, LLP is seeking a Helpdesk Technical Support Specialist for a hybrid role based in our Phoenix or Miramar offices. The position supports attorneys and staff in a 24/7/365 call center, delivering prompt, effective IT assistance with a client-service mindset.

Applicants should have strong communication skills and experience in a professional services environment, with familiarity in Microsoft Office applications and IT ticketing systems.