Hybrid Help Desk Analyst: Windows, Mac & Mobile Support

Our Sunday Visitor, Inc.; Huntington (IN); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Our Sunday Visitor, Inc. in Huntington, IN is seeking an Associate Help Desk Analyst to support Windows, Mac, and mobile devices, install software, and troubleshoot issues across locations. The role emphasizes accurate documentation and customer-focused service.

You will learn and support new hardware and software, work with the help desk team, and provide hybrid on-site support three days per week in Huntington, Indiana.

Qualifications

• Experience with Windows and Mac operating systems in a business setting.
• Ability to learn and support new hardware and software.
• Strong communication and problem-solving skills.

Responsibilities

• Diagnose and resolve hardware and software issues for Windows and Mac across endpoints.
• Analyze user needs and propose practical solutions.
• Document resolutions for future reference and improve processes.
• Maintain antivirus and patch management across end-user devices.
• Assist with installations and onboarding of new staff.
• Provide on-site support at the Huntington, IN location 3 days per week.

Skills

Windows OS

Mac OS

Troubleshooting

Networking basics

Mobile devices support

Software installation

Customer service

Documentation

Hybrid work understanding

Education

High school diploma

Associate’s degree or related coursework

2 years college experience

Tools

Microsoft Office 365

Virus protection software

Patch management

VPN familiarity

Job description

Our Sunday Visitor, Inc. in Huntington, IN is seeking an Associate Help Desk Analyst to support Windows, Mac, and mobile devices, install software, and troubleshoot issues across locations. The role emphasizes accurate documentation and customer-focused service.

You will learn and support new hardware and software, work with the help desk team, and provide hybrid on-site support three days per week in Huntington, Indiana.