Hybrid Help Desk Analyst: Growth, Training & IT Support

Lake Michigan Credit Union; Grand Rapids (MI); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Health coverage

Tuition reimbursement

Parental leave

Job summary

Lake Michigan Credit Union is seeking a Help Desk Analyst I in Grand Rapids, MI, offering hybrid work and comprehensive benefits. The role focuses on ensuring smooth operations of information systems, hardware/software, training, and staff support across PC/LAN environments.

The ideal candidate has 1–3 years of related experience, strong communication with vendors and staff, and solid diagnostic skills for PC hardware/software and LAN maintenance.

Qualifications

• 1–3 years of similar or related experience.
• Ability to communicate with supervisors, employees, outside vendors, and repair personnel both in-person and over the phone.
• Diagnostic and maintenance abilities with PC hardware, software and LAN.

Responsibilities

• Reviews documentation of new modules/features, submits for use to management team.
• Interfaces with vendor on implementation, configuration of software/hardware, Datacom/cabling, prioritization and resolution of problem issues.
• Maintains internal list of priority issues.
• Assists in development of internal documentation of procedures for development and use of PC and DP system applications.
• Trains credit union staff on PC fundamentals and provides PC support, i.e. Windows, basic word processing, etc.
• Completes hardware maintenance, upgrades, trouble-shooting and repair.
• Internal repair when feasible, otherwise coordinate with external repair service.
• Evaluates repair/upgrade cost benefit.
• Installs and configures software.
• Generates reports or downloads for DP system.
• Maintains and administers local area network.
• Distributes/inserts updates of DP vendor documentation.
• Backs up critical data files on PC/LAN.
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.

Skills

PC hardware

PC software

LAN

Communication

Troubleshooting

Job description

Lake Michigan Credit Union is seeking a Help Desk Analyst I in Grand Rapids, MI, offering hybrid work and comprehensive benefits. The role focuses on ensuring smooth operations of information systems, hardware/software, training, and staff support across PC/LAN environments.

The ideal candidate has 1–3 years of related experience, strong communication with vendors and staff, and solid diagnostic skills for PC hardware/software and LAN maintenance.