Help Desk Analyst

lmcu; Grand Rapids (MI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Retirement savings options

Health, dental, vision insurance

Job summary

Lake Michigan Credit Union (LMCU) is hiring a Help Desk Analyst I for its Grand Rapids, MI location. This hybrid, full-time role supports information systems, hardware and software, training, and staff PC needs, with emphasis on Windows support and LAN operations.

You’ll train staff, maintain documentation, coordinate with vendors, and help keep systems running smoothly while aligning with LMCU’s values of curiosity, collaboration and excellence.

Qualifications

• Experience with PC hardware, software and LAN maintenance.
• Ability to communicate with supervisors, staff, vendors and repair personnel.
• Diagnostic and maintenance abilities for PCs and LAN.

Responsibilities

• Review documentation of new modules/features and coordinate with management.
• Interface with vendor on software/hardware implementation and configuration.
• Maintain priority issue lists and develop internal procedures.
• Train staff on PC fundamentals and provide PC support (Windows).
• Complete hardware maintenance, upgrades, repairs and external coordination when needed.
• Evaluate repair/upgrade cost benefit and configure software.
• Generate reports for the DP system and administer the LAN.
• Back up critical data files and adhere to core values.

Skills

PC hardware

LAN

Diagnostics

Tools

Windows

Job description

Primary Location: 5537 Glenwood Hills Pkwy, Grand Rapids, MI 49512

Employee Status: Full-Time

Workplace Type: Hybrid

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:

The Help Desk Analyst I role is responsible for ensuring the smooth and effective operations of the credit union's information and operating systems, hardware/software, training, and support.

What you'll do:

• Reviews documentation of new modules/features, submits for use to management team.
• Interfaces with vendor on implementation, configuration of software/hardware, Datacom/cabling, prioritization and resolution of problem issues.
• Maintains internal list of priority issues.
• Assists in development of internal documentation of procedures for development and use of PC and DP system applications.
• Trains credit union staff on PC fundamentals and provides PC support, i.e. Windows, basic word processing, etc.
• Completes hardware maintenance, upgrades, trouble-shooting and repair.
• Internal repair when feasible, otherwise coordinate with external repair service.
• Evaluates repair/upgrade cost benefit.
• Installs and configures software.
• Generates reports or downloads for DP system.
• Maintains and administers local area network.
• Distributes/inserts updates of DP vendor documentation.
• Backs up critical data files on PC/LAN.
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.

What you'll bring:

• One to three years of similar or related experience.
• Ability to communicate with supervisors, employees, outside vendors, and repair personnel both in-person and over the phone.
• Diagnostic and maintenance abilities with PC hardware, software and LAN.

What you get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

LMCU is an Equal Opportunity Employer