Hybrid Healthcare Client Experience Specialist

TriMedx, LLC; Indianapolis (IN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid Time Off

9 paid holidays

Job summary

TriMedx, LLC is seeking a Client Experience Coordinator to handle incoming calls for servicing complex imaging medical equipment, coordinate repairs between healthcare professionals and TriMedx technicians, and document equipment issues. The role emphasizes professional representation of TriMedx and commitment to its mission and core values.

Location is Indianapolis, IN with hybrid remote work and EST hours.

Qualifications

• High School or equivalent degree required; college education preferred.
• Must be able to type 45 wpm.
• Customer service experience preferred.

Responsibilities

• Manage incomingHealthcare professional interactions in a timely and courteous manner.
• Demonstrate active listening and ask probing questions to relay information to the repair technician.
• Document accurate information in work order systems.
• Notify the appropriate field technician and escalate emergencies.
• Understand healthcare environment and medical equipment terminology.
• Use resources to solve customer issues or direct to appropriate source.
• Document and escalate safety incidents.
• Assist with visitor side by sides and peer coaching.
• Data entry and analysis.
• All other duties as assigned.

Skills

Typing 45 wpm

Education

High School or equivalent

Tools

Microsoft Outlook

Job description

TriMedx, LLC is seeking a Client Experience Coordinator to handle incoming calls for servicing complex imaging medical equipment, coordinate repairs between healthcare professionals and TriMedx technicians, and document equipment issues. The role emphasizes professional representation of TriMedx and commitment to its mission and core values.

Location is Indianapolis, IN with hybrid remote work and EST hours.