Hybrid Hawaii Claims Liaison Elevates Customer Experience

Hawaii Medical Service Association; Honolulu, Northern (HI, KY); Hybrid; USD 48,000 - 88,000; Full time

Job summary

Hawaii Medical Service Association seeks a Claims Liaison to bridge internal and external partners, coordinating communication and understanding. This role supports claims processing, drives improvements, and enhances customer experience while maintaining regulatory compliance.

Requires an associates degree with 2 years related work or equivalent, plus strong written and verbal skills and MS Office proficiency.

Qualifications

• Associates degree and two years of related work experience, or equivalent combination of education and related work experience.
• Effective written and verbal communication skill, including the ability to communicate and present complex issues in a concise and easy to understand manner.
• Knowledge of process improvement methodologies.
• Knowledge of methodologies for driving increased operational quality.
• Intermediate knowledge of Microsoft Office applications including Word, PowerPoint, Outlook and Excel.

Responsibilities

• Function as a central communication point between claims processing teams and internal/external partners regarding claim status, issues and resolutions.
• Investigate and resolve escalated claims and trends, including denied or delayed claims, by coordinating with relevant departments to implement short- and long-term solutions and process improvements.
• Manage open claims issues to ensure timely resolution in compliance with internal SLAs and regulatory standards.
• Collaborate with internal teams to conduct training sessions and measure effectiveness of training.
• Provide support for audits, appeals, and compliance-related activities
• Participate in system updates, and cross-functional meetings to stay current on claims processing procedures and benefit plan designs.
• Document all interactions, updates, and outcomes clearly in case management or claims systems.
• Performs all other miscellaneous responsibilities and duties as assigned or directed

Skills

Communication

Process Improvement

MS Office

Education

Associates degree or equivalent

Job description

Hawaii Medical Service Association seeks a Claims Liaison to bridge internal and external partners, coordinating communication and understanding. This role supports claims processing, drives improvements, and enhances customer experience while maintaining regulatory compliance.

Requires an associates degree with 2 years related work or equivalent, plus strong written and verbal skills and MS Office proficiency.