Hybrid Government Services & Post-Sale Support Specialist

Ritchie Bros. Auctioneers, Inc.; Fort Worth (TX); Hybrid; USD 42,000 - 55,000; Full time

Job summary

GovPlanet, a Ritchie Bros company, seeks a Government Services Support Specialist to assist post-sale operations for DoD and state government contracts. You will handle SF 97 forms, communicate with internal and external stakeholders, and ensure timely, accurate document processing.

This hybrid role requires in-office presence Tue–Thu and remote work Mon–Fri. Strong attention to detail, office software proficiency, and the ability to adapt to evolving government requirements are essential.

Qualifications

• 2-5 years in clerical or administrative position.
• Military experience with an adjudicated security clearance preferred.
• Computer literate with good command of Microsoft Office and proficient in Excel.
• Must be extremely detail oriented, and maintain strict guidelines in reviewing customer provided documents.
• Must be able to provide clear and concise instructions to customers regarding the completion of government provided forms.
• Must remain flexible and ready to adapt to ever changing government agency requirements.
• Ability to make sound judgment decisions.
• Proactively assess focus’ success and highlight potential problem areas with contingency plan.
• Potential planned travel to government locations from time to time.
• Professional office work environment.

Responsibilities

• Responsible for the production and issuance of ownership documents provided to customers for Government Surplus rolling stock.
• Produce, file, track, and send title documents and U.S. Government issued documents to current customers in support of various U.S. Government, Department of Defense (DoD), and State and Local Government contracts.
• Communicate with internal and external stakeholders regarding inquiries on their SF 97.
• Implement and continually improve standard operating procedures regarding the production, issuance, and tracking/reporting of Standard Form 97.

Skills

Clerical experience

Administrative support

Military experience

Attention to detail

Communication skills

Adaptability

Time management

Judgment/Decision making

Travel readiness

Professional office environment

Tools

Microsoft Office

Excel

Job description

GovPlanet, a Ritchie Bros company, seeks a Government Services Support Specialist to assist post-sale operations for DoD and state government contracts. You will handle SF 97 forms, communicate with internal and external stakeholders, and ensure timely, accurate document processing.

This hybrid role requires in-office presence Tue–Thu and remote work Mon–Fri. Strong attention to detail, office software proficiency, and the ability to adapt to evolving government requirements are essential.