Hybrid Fulfillment Specialist – Bonding & Risk

Marsh; Chicago (IL); Hybrid; USD 73,000 - 154,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

401K savings

Employee assistance programs

Job summary

Marsh is seeking a qualified professional to join our Fulfillment team in the risk division on a hybrid schedule requiring in-office presence at least three days a week. You will coordinate bond requests, communicate with clients and underwriters, and manage the service delivery lifecycle from issuance through cancellations.

The role emphasizes strong client service, issue resolution, and collaboration with underwriters and internal stakeholders to ensure timely outcomes.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong surety experience in a risk management or brokerage capacity.
• P&C license required or ability to obtain.
• Working knowledge of insurance coverages is a plus.

Responsibilities

• Manage clients’ daily bonding needs and coordinate information exchange between clients and underwriters, ensuring timely approvals, issuance and delivery of bonds.
• Maintain ongoing communication with clients and their underwriters to ensure high-quality customer service.
• Manage challenging issues and surety-related matters for clients, leveraging Client Advisory resources when necessary.
• Oversee administrative service delivery functions including bond issuance, modifications, renewals and cancellations, invoicing, collections, electronic files and database management.

Skills

P&C license

Surety experience

Risk management

Customer service

Education

Bachelor’s degree or equivalent

Job description

Marsh is seeking a qualified professional to join our Fulfillment team in the risk division on a hybrid schedule requiring in-office presence at least three days a week. You will coordinate bond requests, communicate with clients and underwriters, and manage the service delivery lifecycle from issuance through cancellations.

The role emphasizes strong client service, issue resolution, and collaboration with underwriters and internal stakeholders to ensure timely outcomes.