Hybrid Frontline Compliance Configurator

Massachusetts Bay Transportation Authority; Boston (MA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Massachusetts Bay Transportation Authority is pursuing a contractor role to implement Comply365 configurations and mobile content delivery for frontline workers. The role emphasizes human-centered design, usability, and safety compliance through a field-ready solution.

The project focuses on data-driven KPI reporting, SSO integration, and collaboration with vendors, analysts, and end-users, requiring strong communication and cross-functional coordination.

Qualifications

• Bachelor’s degree or equivalent in communications, organizational psychology, business, or related field.
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Responsibilities

• Under the guidance of the Configuration Lead, design and implement system configurations in Comply365 (DocuNet, PureIntel, ProAuthor, SafetyNet).
• Build and maintain modular content structures, metadata schemas, permissions, and publishing rules.
• Configure smart forms, user views, and mobile delivery based on frontline worker roles.
• Manage content migration from legacy systems and formats (PDF, paper) to mobile-optimized delivery.
• Participate in stakeholder interviews to understand vision.
• Work closely with Business Analysts to validate and iterate on workflows and requirements.
• Collaborate with Comply365 vendor consultants on design and rollout phases.
• Collaborate with System Wide Accessibility Specialists, User Experience Specialists, Business Analysts and End-Users on UI design and configuration.
• Partner with IT for SSO integration, interface support, and data model alignment.
• Leverage PureIntel to design dashboards for tracking document access, compliance, and usage trends.
• Collaborate with the compliance team to build data models supporting KPI reporting.
• Assist in defining testing scenarios, conducting testing, and validating business requirements.
• Act as an ambassador for both the product and the end users—supporting tech adoption, surfacing practical insights, and lead with empathy on reported issues.
• Coordinate with other project team members including contractors, outreach staff, and MBTA stakeholders.

Skills

Comply365 configurations

Content structuring

Form and views configuration

Content migration

Stakeholder interviews

Requirements validation

Vendor collaboration

Accessibility UX collaboration

SSO integration

Dashboard design

Data modeling KPI

Testing & validation

Change management

Cross-functional coordination

Education

Bachelor’s degree in communications, organizational psychology, business, or related field

Tools

Comply365

DocuNet

PureIntel

ProAuthor

UserNet

Power BI

Power Automate

Power Apps

SharePoint

Documentum

REST/SOAP APIs

MS Office

Teams

Visio

Job description

Massachusetts Bay Transportation Authority is pursuing a contractor role to implement Comply365 configurations and mobile content delivery for frontline workers. The role emphasizes human-centered design, usability, and safety compliance through a field-ready solution.

The project focuses on data-driven KPI reporting, SSO integration, and collaboration with vendors, analysts, and end-users, requiring strong communication and cross-functional coordination.